Cambiamento e management di servizi complessi: la scheda etno-narrativa per sostenere buoni processi di convivenza
Change and Management of Complex Services: The Ethno-Narrative Record to Support Good Cohabitation Practices
Managing change in complex services requires nowadays the middle management to re-design its objects and professional practices in order to cope with new needs. Therefore, it seems crucial to activate educational settings which could allow managers to: 1) develop analytical skills for researching around their own practices and professional objects 2) face and manage the conflict, which physiologically emerges in every change, and represents an opportunity to reflect and review one’s own practices; 3) build new shared repertories of managerial practices, able to rebuild new relational agreements and forms of cohabitation. Moving from these hypotheses, the paper presents the case of an intervention conducted in an educational service organization, and discusses a specific formative tool used to help middle managers face the change, by exchanging experiences and reflections and finally building new generative forms of cohabitation in a scenario of challenging transformation.
Full TextPDF - ARTICOLO
Alvesson M., Sköldberg K., (2000), Reflexive Methodology: New Vistas for Qualitative Research, Sage, London.
Barus-Michel J., Enriquez E., Lévy A., (2003), Vocabulaire de psychosociologie, Edition érès Tr.It Dizionario di psicosociologia, Raffaello Cortina Editore, Milano, 2005
Boje D., (2001), Narrative Methods for Organizational and Communication Research. Sage, London.
Boud D., (2001), Using journal writing to enhance reflective practice. New Directions for Adult and Continuing Education, 90: 9–17.
Cassell C., Bishop V., Symon G., Johnson P., Buehring A., (2009), Learning to be a Qualitative Management Researcher, Management Learning. Vol. 40(5): 513–533.
Contu A., Willmott H., (2003), Re-embedding situatedness: the importance of power relations in learning theory. Organization Science. 14: 283-96.
Cunliffe A.L., (2002), Reflexive Dialogical Practice in Management Learning, Management Learning, Vol.33 (1): 35-61.
Cunliffe A.L., (2003), Reﬂexive inquiry in organizational research: Questions and possibilities, Human Relations, Volume 56(8): 983–1003.
Cunliffe A.L., Easterby-Smith M., (2004), From reflection to practical reflexivity: Experiential learning as lived experience. In M. Reynolds & R. Vince (Eds), Organizing Reflection. Ashgate, Aldershot (pp. 30-46).
Czarniawska-Joerges B., (1992), Exploring Complex Organizations. A Cultural Perspective. Sage Publications, Newbury Park.
Down S., Reveley J., (2009), Between narration and interaction: Situating first-line supervisor identity work. Human Relations, 62 (3), 379-401.
Emirbayer M., Mische A., (1998), What is agency? American Journal of Sociology 103(4), pp. 962–1023.
Flory M., Iglesias O., (2010), Once upon a time. The role of rhetoric and narratives in man-agement research and practice, Journal of Organizational Change Management. Vol. 23(2): 113-119.
Gherardi S., (2000), Practice-Based Theorizing on Learning and Knowing in Organizations, Organization 7(2): 211–23.
Gherardi S., (2008), Situated Knowledge and Situated Action. In D. Barry & H. Hansen, The SAGE Handbook of New Approaches in Management and Organization (pp. 516-525). Sage, London.
Gorli M., Kaneklin C., Scaratti G., (2011), A multi-method approach for looking inside healthcare practices, Qualitative Research in Organizations and Management: An International Journal. Vol. 7 No. 3, 2012, pp. 290-307.
Gozzoli C., Frascaroli D., D'Angelo C., Licari G., (2014), Connecting personal history and organizational context: suggestions for developing educational programs for youth soccer coaches, World Future, April 2014.
Hansen H., (2006), The ethnonarrative approach. Human Relations, 59 (8), 1049-1075.
Hong J.F.L., O F.K.H., (2009), Conflicting identities and power between communities of practice: The case of IT outsourcing. Management Learning 40(3), pp. 311–326.
Kakavelakis K., Edwards T., (2012), Situated learning theory and agentic orientation. Management Learning, 43(5), pp. 475 –494.
Kaneklin C., Piccardo C., Scaratti G., (2010), La ricerca azione. Cambiare per conoscere nei contesti organizzativi. Cortina, Milano.
Lave J., Wenger E., (1991), Situated learning. Cambridge University Press, Cambridge.
Macpherson A., Clark B., (2009), Islands of practice: Conflict and a lack of ‘community’ in situated learning. Management Learning 40(5), pp. 551–568.
Michelot C., (2003), ‘Demand’ in Barus-Michel, J., Enriquez, E., Lévy, A. (2003) Vocabulaire de psychosociologie, Edition érès (edizione italiana: ‘Domanda’, pp. 352-357)
Mutch A., Delbridge R., Ventresca M., (2006), Situating organizational action: The relational sociology of organizations. Organization 13(5), pp. 607–625.
Pedler M., (1997), Action Learning in Practice. 3rd Edition, Gower, Aldershot.
Reason P., Bradbury H., (2001), Action Research. Sage, London.
Reynolds M., Vince R., (2007), Experiential learning and management education, Oxford University Press, New York.
Reynolds M., Vince R., (2004), Organizing reflection: An introduction. In M. Reynolds & R. Vince (Eds.), Organizing reflection. Ashgate, London.
Richardson L., St. Pierre E.A., (2005), Writing: a method of inquiry. In N. Denzin and I. Lincoln (Eds) Handbook of qualitative research. Sage, London.
Schatzki T. R., Knorr Cetina K., von Savigny E., (2004), The Practice Turn in Contemporary Theory. Routledge, London.
Schön D., (1983), The Reflective Practitioner, Basic Books, New York, NY.
Shotter J., (1993), Conversational Realities: Constructing Life through Language. Sage, Lon-don.
Shotter J., (2006), Thinking from within: An argument for ‘withness’-thinking. Organization Studies 27(4): 585–604.
Shotter J., (2008), Dialogism and polyphony in organizing theorizing in organization studies: Action guiding anticipations and the continuous creation of novelty. Organization Studies 29(4): 501–524.
Shotter J., (2010), Situated Dialogic Action Research Disclosing ‘‘Beginnings’’ for Innovative Change in Organizations. Organizational research methods, 13(2), 268-285.
Shotter J., Cunliffe A.L., (2003), Managers as practical authors: Everyday conversations for action. In: D Holman and R Thorpe (eds) Management and Language: The Manager as a Practical Author. Sage, London, 15–37.
Weick K. E., Sutcliffe K.M., (2007), Managing the unexpected. Jossey-Bass
Zucchermaglio C., Alby F., (2006), Psicologia culturale delle organizzazioni. Carocci, Roma.
- Non ci sono refbacks, per ora.
This work is licensed under a Creative Commons Attribution 3.0 License.
Editore, dal 2013, Giuseppe Licari - piazza Lodi 4, 26100 Cremona
Rivista scientifica ISSN: 2281-8960 - registrata presso il Tribunale di Cremona: registro stampa n° 323/2013