Comunicazione e orientamento nei servizi socio-sanitari

Abstract

Communication and sense of orientation in the social-health services

The purpose of this task is to evidence some aspects related to communication and sense of orientation of social service’s users whenever they require medical ser-vice. This task start from the deepening of the themes of the human communication to tracing down the essential elements of environmental communication, analyzing the relationship between significance and meaning of the graphic signs language, in par-ticular about the symbols and tries to outline their main characteristics and role that signs represents in orientating the user inside hospital building’s clinical routes. By analyzing the meaning of the shapes, role of the colours and their volumes, which represent the characteristics of a signs project, but also what defines the con-cept of its utilization, which -in our case- is the originality and the specifity of the communication of an organization. Words, signs, images, symbols are -in fact- the principal elements which create the communication language, to which correspond codified rules whose respect and application lead to the creation of significant messages which will allow the sense of direction in the healthcare space.